Every good explorer plans the route home before setting out. At LolaJack we want every session to be fun and affordable, so we give you simple tools to control your time and money, and we step in if we see signs that play is becoming a problem.
Tools in your account
| Tool | What it does | How quickly it applies |
|---|---|---|
| Deposit limit | Caps how much you can deposit per day, week or month | Immediately when lowered; 24 hours when raised |
| Loss limit | Stops play once net losses reach your chosen amount | Immediately when lowered |
| Session reminder | Shows how long you have been playing and your net result | Immediately |
| Time-out | Blocks your account for 24 hours to 6 weeks | Immediately, cannot be reversed early |
| Self-exclusion | Closes your account for 6 months to 5 years | Immediately, cannot be reversed early |
| Marketing opt-out | Stops all bonus offers and promotional messages | Immediately |
You can find every tool under Account → Safer gambling, and our live chat team can apply any of them for you at any time of day.
Warning signs to look out for
Take a break and consider talking to someone if you notice that you:
- spend more money or time gambling than you intended;
- chase losses or borrow money to gamble;
- feel anxious, irritable or low when you are not playing;
- hide your gambling from friends or family;
- neglect work, study or relationships because of gambling.
Free, confidential support in the UK
These independent organisations offer help to anyone affected by gambling, including friends and family:
- National Gambling Helpline (run by GamCare) — call free on 0808 8020 133, 24 hours a day, or chat online at gamcare.org.uk.
- BeGambleAware — advice, self-assessment tools and treatment information at begambleaware.org.
- GAMSTOP — free self-exclusion from all UK-licensed gambling websites and apps at once, at gamstop.co.uk.
- Gamblers Anonymous UK — local and online support meetings at gamblersanonymous.org.uk.
Blocking gambling sites
As well as GAMSTOP, you can install blocking software such as Gamban or BetBlocker on your devices, and most UK banks let you switch on a gambling block for your debit card in their app.
Under-18s
Gambling under 18 is illegal. We verify the age of every player at registration, and accounts that cannot be verified are closed with deposits returned. If you share a device with children, we recommend parental-control software such as Net Nanny or Qustodio and never saving your password in the browser.
Our commitment
Our team is trained to recognise signs of harm. We monitor play patterns, may contact you if something looks unusual, and may apply limits where we believe it is needed. Gambling should be fun. If it stops being fun, please stop and reach out for help.